FAQ

How do I buy tickets online?

It's very easy; just follow the instructions featured in our Buy Tickets section, select the type of ticket and the number you would like, fill in the short form and process payment.  Your tickets are just three simple steps away.

You will able to print your tickets as soon as the purchase has been finalised. 

We will also send you your tickets to the email you have provided, please print them off or download them to your mobile device before visiting the park.


How will I receive my tickets?

You will able to print your tickets as soon as the purchase has been finalised, by clicking on the button to this effect.

You will also receive an email sent to the address you provided on making the purchase with a direct link to a PDF version of your tickets. 


I have purchased my tickets online, can I collect them at the ticket office?

No, your tickets will be sent to the email address you provided at the time of purchase and you must print them off before you visit Palma Aquarium.


I have not received the email with my tickets. What should I do?

It may be the case that the email has been filed in your SPAM folder, please check your SPAM folder and add the email address info@palmaaquarium.com to your address book.

If you do not find your tickets in your SPAM folder, please send an email from the same email address you used to carry out the purchase, to info@palmaaquarium.com indicating your name, surname and the order number (included in the first confirmation email you received).

We will contact you and will send you the tickets again.


I do not know what my order number is. Where can I find it?

The order number is included in the first email you receive as a confirmation of your purchase.


Do I have to bring a printed version of the tickets?

We always recommend bringing a printed version of your tickets with you when you visit.  The tickets codes are not clearly legible on some mobile devices, making it impossible to read the ticket.  So, if possible, we always recommend printing out your tickets before you visit us.


What happens if I do not print off or download my tickets to my mobile?

If you do not have either printed tickets or a downloaded PDF version of your tickets on your mobile, you will not be able to access Palma Aquarium. Remember to always bring your tickets with you when you visit us.


Can I cancel my tickets and request a refund?

Of course, you have seven days from the date you purchased your tickets to return them and request a refund.

In order to be able to return your tickets, these must be unused and they must still be within their validity dates.


I have purchased a ticket for Balearic residents by mistake. What should I do?

If you have purchased a ticket for Balearic residents by mistake, without being eligible for this type of ticket, do not worry, you can pay the difference due at our ticket office when you visit us.


What currency can I use to purchase my tickets?

Palma Aquarium operates within the European Union and all transactions are completed using EUROS.


If needed, can I exit the park and then go back in?

As long as you keep hold of your ticket, you can exit the park and then go back in on the same day. You must ask someone to stamp your ticket on leaving the park and then you must show this ticket on your return.


Can under age minors enter the park without an adult?

Minors must always be accompanied by an adult over 18 years of age in order to access Palma Aquarium.


At what age are children required to pay for an adult ticket?

Adult tickets apply to everyone over the age of 12. Children aged 4-12 years old are eligible for children's tickets.  And children of up to 3 years of age can access the park free of charge.

Please note that all minors must always be accompanied by an adult over the age of 18.


We are coming with a baby, do we need to buy a ticket for him/her?

No, minors of 0-3 years of age can access Palma Aquarium free of charge.


Are there special prices for groups?

Yes, groups of 20 people or more can request a special price.  For more information, contact us on 902 702 902 or by email on info@palmaaquarium.com


Do we have to pay extra for the park's activities?

Your ticket grants you access to the park, to the viewing areas featuring 55 aquariums, to the play areas and to the gardens, at no extra cost.  The cost of some complementary activities may not be included in the price of the entrance ticket to Palma Aquarium. 

You can check the prices of activities here, or view our Packs & Special Offers and benefit from exclusive special offers featuring entrance ticket + activity.  You can see details on all our packs here


Do entrance tickets purchased online have to be used before a certain date?

Yes, depending on the type of ticket, different validity dates apply.

Validity dates are always indicated in the description of each type of ticket, which you can read before you make a purchase. The validity date is also featured on the printed ticket once you have finalised your purchase.

Except for specific special offers, tickets are valid for 90 days after the date they were purchased


How much time do I need to visit Palma Aquarium?

We recommend a visiting time of approximately between 3 and 4 hours. This will allow enough time to visit all the facilities and areas of Palma Aquarium in a leisurely fashion


What are the Palma Aquarium's opening times?

We recommend you check our opening times and possible changes in the opening times section of our website.  You can check our opening times at this link.

If you are going to take part in an activity, check the specific times each activity is available on our website.

Palma Aquarium opens from 09:30 to 18:30 with the last access being at 17:00.


Can I bring my own food and snacks?

Yes, you can bring food with you, but you cannot eat it at our restaurants.  Palma Aquarium has a special picnic area available to you for this purpose during the summer months.


Are there any cash machines in the park?

There are no cash machines inside Palma Aquarium. You will find cash machines in the area surrounding the park.

However, you can use your credit card to pay for anything you purchase while you are in the park.


Where can I park?

You can park in the open air car park which is right next to Palma Aquarium. This parking is free and is open all year round.

During the summer months we also have an underground car park available, which is adjacent to Palma Aquarium.


Can I get to Palma Aquarium by bus?

Yes, there is a bus stop just in front of Palma Aquarium serviced by bus numbers 15, 23 and 25.

For more information on bus services visit this link.


Is Palma Aquarium accessible for disabled people and wheelchairs?

Yes, Palma Aquarium has been awarded an Accessibility Prize by the local government; it has been completely adapted with this type of visitor in mind and is accessible in its entirety in a wheelchair.

If needed, you can also request a wheelchair to use during your visit, at no extra cost.


Do you have any doubt? Contact us