It's very easy; just follow the instructions featured in our Buy Tickets section, select the type of ticket and the number you would like, fill in the short form and process payment. Your tickets are just three simple steps away.
You will able to print your tickets as soon as the purchase has been finalised.
We will also send you your tickets to the email you have provided, please print them off or download them to your mobile device before visiting the park.
You will able to print your tickets as soon as the purchase has been finalised, by clicking on the button to this effect.
You will also receive an email sent to the address you provided on making the purchase with a direct link to a PDF version of your tickets.
No, your tickets will be sent to the email address you provided at the time of purchase and you must print them off before you visit Palma Aquarium.
It may be the case that the email has been filed in your SPAM folder, please check your SPAM folder and add the email address email@example.com to your address book.
If you do not find your tickets in your SPAM folder, please send an email from the same email address you used to carry out the purchase, to firstname.lastname@example.org indicating your name, surname and the order number (included in the first confirmation email you received).
We will contact you and will send you the tickets again.
The order number is included in the first email you receive as a confirmation of your purchase.
We always recommend bringing a printed version of your tickets with you when you visit. The tickets codes are not clearly legible on some mobile devices, making it impossible to read the ticket. So, if possible, we always recommend printing out your tickets before you visit us.
If you do not have either printed tickets or a downloaded PDF version of your tickets on your mobile, you will not be able to access Palma Aquarium. Remember to always bring your tickets with you when you visit us.
Of course, you have seven days from the date you purchased your tickets to return them and request a refund.
In order to be able to return your tickets, these must be unused and they must still be within their validity dates.
If you have purchased a ticket for Balearic residents by mistake, without being eligible for this type of ticket, do not worry, you can pay the difference due at our ticket office when you visit us.
Palma Aquarium operates within the European Union and all transactions are completed using EUROS.
As long as you keep hold of your ticket, you can exit the park and then go back in on the same day. You must ask someone to stamp your ticket on leaving the park and then you must show this ticket on your return.
Minors must always be accompanied by an adult over 18 years of age in order to access Palma Aquarium.
Adult tickets apply to everyone over the age of 12. Children aged 4-12 years old are eligible for children's tickets. And children of up to 3 years of age can access the park free of charge.
Please note that all minors must always be accompanied by an adult over the age of 18.
No, minors of 0-3 years of age can access Palma Aquarium free of charge.
Yes, groups of 20 people or more can request a special price. For more information, contact us on 902 702 902 or by email on email@example.com
Your ticket grants you access to the park, to the viewing areas featuring 55 aquariums, to the play areas and to the gardens, at no extra cost. The cost of some complementary activities may not be included in the price of the entrance ticket to Palma Aquarium.
You can check the prices of activities here, or view our Packs & Special Offers and benefit from exclusive special offers featuring entrance ticket + activity. You can see details on all our packs here
Yes, depending on the type of ticket, different validity dates apply.
Validity dates are always indicated in the description of each type of ticket, which you can read before you make a purchase. The validity date is also featured on the printed ticket once you have finalised your purchase.
Except for specific special offers, tickets are valid for 90 days after the date they were purchased
We recommend a visiting time of approximately between 3 and 4 hours. This will allow enough time to visit all the facilities and areas of Palma Aquarium in a leisurely fashion
We recommend you check our opening times and possible changes in the opening times section of our website. You can check our opening times at this link.
If you are going to take part in an activity, check the specific times each activity is available on our website.
Palma Aquarium opens from 09:30 to 18:30 with the last access being at 17:00.
Yes, you can bring food with you, but you cannot eat it at our restaurants. Palma Aquarium has a special picnic area available to you for this purpose during the summer months.
There are no cash machines inside Palma Aquarium. You will find cash machines in the area surrounding the park.
However, you can use your credit card to pay for anything you purchase while you are in the park.
You can park in the open air car park which is right next to Palma Aquarium. This parking is free and is open all year round.
During the summer months we also have an underground car park available, which is adjacent to Palma Aquarium.
Yes, there is a bus stop just in front of Palma Aquarium serviced by bus numbers 15, 23 and 25.
For more information on bus services visit this link.
Yes, Palma Aquarium has been awarded an Accessibility Prize by the local government; it has been completely adapted with this type of visitor in mind and is accessible in its entirety in a wheelchair.
If needed, you can also request a wheelchair to use during your visit, at no extra cost.